CHEVY CHECK-IN

GREAT TEAMS PERSEVERE & EMERGE STRONGER

Dear Team,  

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As we have continued to move forward following the network disruption, I wanted to take a moment to recognize and thank everyone for the tremendous effort that has gone into keeping the Club operating.

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The recovery has required months of hard work behind the scenes. Teams have balanced their daily responsibilities while rebuilding processes, restoring systems, and finding creative workaround solutions every step of the way. Through it all, you handled it with grace and continued to provide the level of service our members have come to expect, which was no easy task given the circumstances.

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While it is unknown who first said it, there is a saying that is especially fitting: “Coming together is a beginning; keeping together is progress; working together is success.” That sentiment truly speaks to what I witnessed throughout this process. I wanted to share a few examples of the resourcefulness and collaboration that emerged across the Club. This is by no means an exhaustive list; rather, I hope it provides a glimpse of the extraordinary teamwork and innovation that made such a difference during this critical time.

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Chef Val Barger, Tap Room Sous Chef, and Zach Hatem, Food & Beverage Director, developed and created a point-of-sale system that created a clear and efficient way to communicate orders to the kitchen, allowing our teams to prepare food and provide service as seamlessly as possible. This system also allowed an easier method of applying charges to members accounts when processing statements.

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To keep the Bradley House reservation system operational, Maddy Grillo, Director of Club Operations, and Zach Hatem, used transactional data and AI to develop a new reservations system. Our Front Desk team, including Rebecca Davids, Miguel Campos, Melissa Alfaro, Michael Agee, Ana Santizo, and Diego Flores, were instrumental in assisting members and managing reservations manually throughout the recovery. Their combined efforts allowed the Bradley House to continue operating while work was underway to restore the online reservation system. We are now completely caught up and anticipate bringing Bradley House reservations back online in the near future.

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Leah Jennison, Director of Membership & Governance; Lydia Davis, Membership Coordinator; Jaslin Rodriguez, Executive Assistant; Grace Goodman, Marketing Coordinator; and Jacklynn Ho, Marketing Intern, worked alongside our Accounting team to develop an alternative process for member statements. When we were no longer able to access them through Jonas and bill our members, the team found another way to retrieve the statements through the member website. A temporary page was created that allowed the team to view and download them individually. The statements were then saved for Accounting's records, allowing them to print, fold, and mail them to members.

Our Agronomy & Horticulture team was presented with an opportunity to transition our irrigation system to satellite. In doing so, we created a long-term solution and improvement that allows the system to operate independently should our network ever go down again.  

These examples represent just a handful of the many innovative ideas, collaborative efforts, and problem-solving demonstrated by our team across the campus.

As we move forward, cybersecurity remains a shared responsibility for all of us. The awareness we practice at work is equally important in our personal lives. I encourage you to read the article linked here by our Chief Information Officer, Greg Topf, who without his ongoing support and expertise our recovery and rebuilding efforts would not be possible. I hope the information serves as a helpful reminder of the role each of us plays in keeping ourselves and the Club protected.  

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To every member of our team, THANK YOU. It takes an entire team to persevere through an event of this significance. This experience has already changed the way we think about our work and reinforced the importance of having a strong and reliable technology infrastructure. Enhancing that infrastructure will take time and is in progress. By building on what we have learned and continuing to harness the strengths of our team, the Club will emerge stronger and better prepared for the future.  

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​With appreciation, 

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Elisha S. Cicerone, CCM

General Manager/COO​